Terms of Service

Users of this service agree to be bound by conditions stating in this Terms of Service.

1. Scope of Application
Reservations, applications and inquires made by customers through this service are handled as stipulated by the conditions of this Terms of Service. Any matters not stipulated in this Terms of Service are handled according to the Membership Agreement of this website or law and general regulation in the case of members. Non-members are handled according to law and general regulation.
2. Usage Conditions
Usage of this service is contingent upon agreement to this Terms of Service.
3. Location of Contract
The service provided on this website by Hokkaido Treasure Island Travel Inc. is notification of information related to service provision of hands-on tourism programs as indicated in a separately provided contract as well as a customer reservation, application and inquiry service for those programs.
Reservation agreement is between the customer and service provider.
4. Reservations, Applications and Inquiries
Customers intending to make reservations, applications or inquiries must enter the required content and send this information via the method specified by Hokkaido Treasure Island Travel Inc. on the application screen.
Customers intending to make reservations, applications or inquires by phone must call the specified Hokkaido Treasure Island Travel Inc. telephone number within the hours specified.
5. Confirming Reservations, Applications and Inquiries
We promptly send a Confirmation Email containing the customer’s reservation, application or inquire to the email provided upon receipt of such a request.
6. Timing of Establishment of Contract
  1. Agreement is established for reservations, applications and inquires by the customer based on terms stipulated in Article 4 of this Terms of Service when the reservation confirmation email arrives at the server holding the customer’s email in the case of reservations, and when communication or reservation is agreed upon according to communication from the service provider in the case of applications and inquiries.
  2. Regardless of when the aforementioned contract is established, regulations separately stipulated by the service provider are prioritized.
  3. Aforementioned regulations shall be indicated on this website.
7. Precautions for Changing and Canceling Reservations, Applications and Inquiries
Information related to customer reservations, applications and inquiries shall be provided to the appropriate service provider by Hokkaido Treasure Island Travel Inc.
Changes and cancellation from the customer shall be handled in good faith via the contact information (email address, telephone number) provided from the service provider in the confirmation email sent by Hokkaido Treasure Island Travel Inc.
8. Change and Cancellation Fees
Upon use of this service, the customer agrees to pay cancellation fees, etc., to the service provider as incurred due to change or cancellation of a hands-on tourism program upon the customer’s request as requested by the service provider.
We bear no responsibility for inconvenience incurred due to such customer requests.
9. Conclusion of Responsibility
Responsibility of Hokkaido Treasure Island Travel Inc. is concluded upon careful management and provision of the customer reservation, application or inquiry to the service provider.
Therefore, Hokkaido Treasure Island Travel Inc. accepts no responsibility for lack of fulfillment of the service by the service provider due to improper conditions, etc. after this responsibility is concluded.
These cases are handled according to agreement specified by the specific service provider.
10. Handling Personal Information
During customer use of this service, personal information shall not be disclosed to any party other than those related to provision of service to the extent of our knowledge.
However, registered information may be disclosed without consent in the following conditions.
  • When registered information is requested by the court, public prosecutor office, police or body with related authority.
11. Communication
  1. Communication from Hokkaido Treasure Island Travel Inc. to customers shall be conducted via this website, email or other method we deem appropriate.
  2. If the aforementioned communication is conducted via email, we assume completion of customer notification upon the arrival of the email to the server holding the email address.
    The customer is obligated to view sent emails in a timely fashion.
12. Change of Terms
This agreement may be changed without prior notice.
The most recent content is the only valid content should changes be applied.
13. Responsibility of Hokkaido Treasure Island Travel Inc.
  1. If in the performance of the reservation, the customer incurs damages due non-transmission of information by Hokkaido Treasure Island Travel Inc., either intentionally or through neglect, Hokkaido Treasure Island Travel Inc. shall be responsible for compensation of monetary damages within the scope of the hands-on tourism program fee.
    In such cases, notice must be received by the company within one month of the day that damages were incurred.
  2. Hokkaido Treasure Island Travel Inc. is not liable for any damages occurring between the customer and service provider other than stipulated above.
  3. Hokkaido Treasure Island Travel Inc. shall communicate notification received from the service provider without alteration of said content.
    We are not responsible for the accuracy of the aforementioned content.
14. Competence and Jurisdiction
In the event that a dispute arises between the customer and Hokkaido Treasure Island Travel Inc. related to this service, the parties shall resolve the dispute in good faith.
If not resolved by negotiation, the Sapporo District Court shall have jurisdiction of the dispute.
15. Enactment of Terms
This Terms of Service is valid as of September 1, 2007 JST.
Corrected May 21, 2008
Revised Feb. 1, 2009
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